Terms-condition

Terms and Conditions – CozyDwella
Last updated: 01/02/2025

Welcome to CozyDwella! By visiting our website www.cozydwella.com and making purchases, you agree to the following terms and conditions. Please take a moment to read through them so that you know how we operate and what’s expected when you shop with us.

1. General Terms

These Terms and Conditions apply to everyone who visits or makes a purchase from our website. By accessing or using our site, you confirm that you accept these terms, so please read them carefully.

We reserve the right to update, modify, or change these terms at any time. Any changes will be posted on this page with the updated “Last Updated” date, and they will be effective as soon as they are posted.

2. Products and Pricing

At CozyDwella, we take pride in offering high-quality furniture to help make your space feel cozy and inviting. While we do our best to ensure the accuracy of product descriptions and images, sometimes things might look slightly different in real life, like colors or sizes. Please check the product details and specifications before purchasing.

Pricing is subject to change without notice. The price at the time of checkout is the final price for your order. Taxes, shipping costs, and any applicable discounts will be shown before payment is processed.

3. Order Processing and Payment

When you make a purchase on our website, we’ll review your order and process it as quickly as possible. We accept several payment methods, including major credit cards and online payment systems.

Please make sure your payment information is accurate before confirming your order. If there’s any issue with your payment, we’ll reach out to resolve it. If there’s an error on our side (like a pricing mistake), we’ll notify you and resolve it as best we can.

4. Shipping and Delivery

We’re all about making sure your new furniture arrives safely and on time. Our shipping times vary depending on your location and the items you’ve ordered. We’ll provide an estimated delivery timeframe when you place your order.

Once your order is shipped, we’ll send you tracking details so you can follow your package’s journey. Please make sure your shipping address is accurate — CozyDwella is not responsible for any lost or delayed shipments due to incorrect address information.

5. Returns and Exchanges

We want you to love your furniture, but we understand that sometimes things don’t work out. If you’re not completely satisfied with your purchase, we offer a return and exchange policy within [5] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.

If you want to return or exchange an item, please contact our support team at customer@cozydwella.com, and we’ll guide you through the process. Please note that return shipping costs may apply, and some items (such as custom-made or sale items) might be excluded from returns.

6. Damaged or Defective Items

We take care to ensure that all furniture is in perfect condition before shipping. However, if your item arrives damaged or defective, please notify us within [3] days of delivery. We will assist you in resolving the issue, whether through a replacement, repair, or refund.

To help us process your claim, please provide photos of the damage or defect, along with your order number.

7. Limitation of Liability

While we do our best to ensure that everything on our site is accurate and up-to-date, CozyDwella is not liable for any errors or omissions in product descriptions, pricing, or availability. We are also not responsible for any damages resulting from the use of our website or products, except as required by law.

8. User Responsibilities

When using our site, you agree to:

• Not engage in any fraudulent or illegal activity.

• Not disrupt or interfere with the operation of our website or servers.

• Provide accurate and truthful information when making a purchase or interacting with our website.

If we believe there’s any suspicious activity, we may suspend or terminate your access to the site.

9. Intellectual Property

All content on our website, including images, text, and logos, is the intellectual property of CozyDwella or its partners. You are not allowed to use any of this content without permission.

10. Privacy Policy

Your privacy matters to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data when you shop with us.

11. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/Region]. Any disputes arising from these terms will be resolved in the courts of [Your City/Country].

12. Contact Us

If you have any questions or need assistance, please reach out to our customer service team. We’re always happy to help!

📧 Email: customer@cozydwella.com
🌐 Website: www.cozydwella.com
Phone: +1 (713) 988-3326